REFUND POLICY
At UK Vapor World, customer satisfaction is our priority. That’s why we offer a 7-day return policy, giving you 7 days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return, items must be:
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Unused and unworn
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In original condition
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In original packaging
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With proof of purchase
Returns that do not meet these conditions may not be accepted.
How to Start a Return
To initiate a return, please contact us at:
Email: admin@ukvaporworld.co.uk
Once your return request is approved, we will provide you with the return address and instructions. Please note that items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns on:
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Sale items
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Gift cards
Exchanges
If you would like to exchange an item, simply return your original purchase first. Once your return is approved, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed back to your original payment method.
Please allow some time for your bank or card provider to complete the refund process.
At UK Vapor World, we’re committed to making your shopping experience smooth and reliable. Our returns policy reflects our dedication to customer care and service quality.